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Conference Presentation

Panel | Engineering Professional Services Offers to Maximize Customer Value and Outcomes

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In the old days, “professional services engineering” amounted to determining the cost to deliver an hour or day or a week of consulting and then positioning custom scope, T&M SOWs to customers. That was then, this is now. Though significant pockets of this kind activity remain, the industry has philsophically and operationally moved to a far more sophisticated approach to engineering professional services. How are leading edge PS organizations creating, curating and managing portfolios of outcome based and value based services? What do the best performing tech companies do to seamlessly integrate PS offers with other services and the core technology? What new tools and capabilities are required to move beyond “the old days” into the current state of the art where we effectively maximizing customer value and outcomes? Join our panel of industry experts from Salesforce, Google LLC and SAP to learn more.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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