Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Cisco’s shift to a recurring revenue model facilitates delivery of continuous innovation to customers while producing predictable revenue. Cisco’s recently formed Customer Experience (CX) organization brings together professional services, customer success, and renewals functions to engage customers throughout the lifecycle. We’ll focus on the creation of the CX Renewals organization, the key roles, and how they partner with sales and channel partners, including the key policies and operational elements required. Critical to this model is separating renewal business from new and deciding how it will be tracked, compensated, and measured. Transforming across a diverse product, software, and services portfolio is challenging. Executing this shift while simultaneously reorganizing coverage models, roles, and performance measurements amplifies this challenge. In this session, we’ll focus on how Cisco drove alignment to this strategy with clear, strong articulation of policy and metrics in order to connect innovation, customer value, and predictable recurring revenue.
Renewals Strategy & Planning, Cisco Systems
Strategy & Planning Manager, Cisco Systems
Business Operations Manager, Cisco Systems
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.