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Conference Presentation

Pandemic Pivot | How Trailhead Academy Pivoted to Provide Global Training During and Post-pandemic

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The Salesforce customer training team has a long successful history of face-to-face training not to mention our well known, very large customer event experiences. When the pandemic hit last March the world was shutting down and we had to scramble to figure out how we were going to connect our amazing delivery team with our customers. Join us as we discuss how we adjusted our delivery schedule and offerings in reaction to the pandemic and how we plan to train our customers in the future.

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Publish Date: October 29, 2021

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