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Conference Presentation

Packaging Up Success

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Customer Success Management at PTC is focused on utilizing automation and real-time usage analytics to deliver a prescriptive journey that drives customers to achieve business outcomes and realized value. Customer Success delivers value though proactive onboarding and adoption of our products, along with recommended best practices and training based on use cases. Along with Customer Success Management, we've introduced new Success Plans that bring together new outcome focused Success Services, Training Services and Support Services. This session focuses on how to package up success at the point of sale of subscription to ensure accelerated time to value for the customer.

Presented By:

John D'Addario

Sr. Manager, Support Services Portfolio, PTC

Publish Date: January 6, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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