This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Outcomes Data Is Where It's At! Rank Customer's Performance to Drive Retention and Expansion

This report is for Customer Success members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

At Plex Systems, we've focused on Customer Business Outcomes. We built a system that gives hard dollars metrics which show how much Plex increases our customer revenue, reduces cost, or reduces risk (Scrap Accounting, Premium Freight, Inventory WIP, etc.). Our customer performance data makes churn virtually non-existent and expansion super easy for our sales team. Want to see how you can do the same? In this session, we'll show and tell how to instrument customer performance to show hard dollar outcomes.

Presented By:

Sanders Slavens

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.