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This Keynote is sponsored by Sutherland Global Services. The goal of helping customers achieve critical business outcomes has always been an aspiration of technology solution providers. However, the ability to achieve this goal has been hit and miss. How can technology providers consistently help customers achieve target business outcomes? The construct of outcome chains and the capability of outcome engineering are critical to meeting that objective.
In this keynote session, TSIA executive director Thomas Lah will introduce a framework for systematically engineering customer outcomes. He will also review lessons learned from companies that have been working on engineering customer outcomes.
If you are looking for a framework to identify, define, and drive business outcomes with your customers, this is a keynote you will not want to miss.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.