Conference Presentation

Outcome-Based Service: Accepting the Risk and Getting Paid for Performance

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

For the over 20 years Bentley has been providing a system to state departments of transportation (DOTs) to facilitate issuance of permits to the trucking industry required for hauling over-dimension and over-weight loads. Initially this system was delivered in the traditional manner, with a large initial cost for deployment followed by an annual maintenance and support fee. In 2010 Bentley, for the first time, delivered this system using an outcome-based approach – we deployed the system at no charge and only began receiving revenue in the form of a surcharge payment attached to each transaction once the system began issuing permits. Since then, Bentley has used this approach on several more projects, and we are now aggressively pursuing “public-private partnerships” with additional state DOTs. Learn about Bentley’s experiences with this outcome-based approach to delivering a complex, mission critical system, both good and bad, and, perhaps, leverage our lessons as you design your own offerings.

Authored By:

Publish Date: October 21, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.