About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Offer Management
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
During this short-burst session, we will hear from executives at Hitachi Data Systems and Varian Medical Systems describe how they use Business Value Mapping to design new service offers and the impact of new cloud offers on organizational constructs. Hitachi Data Systems has developed a portfolio of services designed to help customers reduce both complexity and cost of managing infrastructure. HDS will describe how they are blending a diverse set of information service and data center operations offers to achieve these outcomes. Varian has recently implemented a "Network Operations Center" (NOC) that is being used to support their migration to Cloud offerings. Varian will discuss their transformation and their new motto "moving from behind a windshield to behind a computer monitor" to provide remote support and more proactive / predictive monitoring.
Presented By:
Director Research, Industrial Services, TSIA
Sr. Director, Global Service Planning, Hitachi Data Systems
VP, Customer Support, Varian Medical Systems
Publish Date: May 3, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor