Conference Presentation

Optimize and Outcome Services: The Increasing Importance of Spare Parts, Logistics, and Depot Repair in a B4B World

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The management of spare parts is no longer an afterthought in the technology industry. Spare parts and logistics costs can be upwards of 10% of service revenue. From a growth perspective, an effective spare parts supply chain will enable achievement of performance-based contracts and outcome-based revenue opportunities. In addition, exceptional spare parts performance has been used as a point of differentiation in premium maintenance and support offers.

During this Power Hour we will share the findings of our 2014 Spare Parts Logistics and Supply Chain Multi-Member Study and the increased importance of "spares" in a B4B world. The scope of the study included inventory planning, order fulfillment and delivery, reverse logistics and depot repair. We will present a number of advanced logistics concepts identified in the study that have been implemented in response to emerging trends in the industry:

  • Increasing demands on spares availability – increased first pass fill rates.
  • Pressures on reducing the delivery lead time – same day and next business day deliveries.
  • Reverse logistics and depot repair as a strategic enabler to reduce costs.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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