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Conference Presentation

Operational Innovation to Improve Service and Support Growth: Profiles in Success

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Presented By: Sutherland

Today's XaaS world requires companies to think differently throughout the organization. Operational collaboration within the services team and across multiple groups can differentiate your customer experience, improve your service delivery and support both customer lifetime value and new service revenue streams.

This interactive session will feature case study examples of technology companies who have successfully evolved their service operations to dramatically improve customer engagement and meet the complex service requirements of a diverse client set.

Presented By:

Bharat Chadda

Global Head and SVP, Technology Vertical, Sutherland

Shachar Feldman

VP, Services, NICE Systems

Tim Rondeau

Senior Director, Player Support, Activision

Publish Date: May 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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