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Conference Presentation

Operational Best Practices

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The Operational Best Practices Power Hour will focus on important customer impact levers for optimal support and professional services performance. TSIA members will discuss what best-in-class looks like, how to implement and manage those functions, and the impact they will have on customers and your business. This session will focus on a few key areas of support and professional services, and we’ll dig a little deeper into the “what" and “how” for each.


Presented By:

Tom Pridham


Manny Vilarino

Senior Manager, Advanced Services, Cisco Systems

Dayton Semerjian

GM, Global Customer Success & Support, CA Technologies

Publish Date: May 4, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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