Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
With formal and unstructured knowledge collaboration, Pitney Bowes shares their adoption of Knowledge Centered Support (KCS) to provide standard tools to deliver audience-specific knowledge for Field, Call Center, Partners and Clients. You'll learn how incorporating Field and Marketing partners into your KCS ecosystem can lead to standardized field solutions which can potentially shift resolutions to lower cost channels such as Call Center or Web. During this session, you’ll hear how Pitney Bowes implemented:
Associate Director, Knowledge Management, Pitney Bowes
Publish Date: October 19, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.