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With formal and unstructured knowledge collaboration, Pitney Bowes shares their adoption of Knowledge Centered Support (KCS) to provide standard tools to deliver audience-specific knowledge for Field, Call Center, Partners and Clients. You'll learn how incorporating Field and Marketing partners into your KCS ecosystem can lead to standardized field solutions which can potentially shift resolutions to lower cost channels such as Call Center or Web. During this session, you’ll hear how Pitney Bowes implemented:
Associate Director, Knowledge Management, Pitney Bowes
Publish Date: October 19, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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