No Excuses: The Integration Timeline Is in Your Control

Why does it take four weeks to onboard a customer when we quote only six hours of work? There’s a good excuse for every delay observed in the customer integration timeline. We debunked each one and reduced our customers’ wait time by 50%. This session will share our key findings, offer best practices, and provide a beginner’s toolkit to help you look for similar improvements to your PS processes. We’ll walk through how your customers will benefit as we tackle excuses such as customer expectations, pre-sales to post-sales handovers, and even initial kickoff call scheduling. The clock is ticking. Your customers are waiting. Are we adding value?