Conference Presentation

No Excuses: The Integration Timeline Is in Your Control

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Why does it take four weeks to onboard a customer when we quote only six hours of work? There’s a good excuse for every delay observed in the customer integration timeline. We debunked each one and reduced our customers’ wait time by 50%. This session will share our key findings, offer best practices, and provide a beginner’s toolkit to help you look for similar improvements to your PS processes. We’ll walk through how your customers will benefit as we tackle excuses such as customer expectations, pre-sales to post-sales handovers, and even initial kickoff call scheduling. The clock is ticking. Your customers are waiting. Are we adding value?

Presented By:

Torsten Mohr

VP, Global Service Delivery & Account Management, Akamai Technologies

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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