Conference Presentation

Navigating the Renewal of Hybrid Customers

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Regardless of platform and/or consumption model, a Customers’ loyalty is predicated upon not only solutions being delivered, but long-term investment protection. Customers expect a partnership that is jointly committed to their success throughout the journey; an advocate who understands their objectives and what it takes to deliver maximum value from their investment. This is especially critical for customers running parallel premise and cloud environments as well as those embarking on migrations from premise to cloud. As a trusted Partner, it’s your responsibility to prescribe and drive outcomes that elevate adoption and customer loyalty… all while securing and growing your existing revenue/renewal stream. This session will discuss key elements of engagement, performance indicators, and operational design to consider when strategizing and executing on a renewal business for hybrid and migrating customers.

Presented By:

Holli Bingham

SVP, Global Genesys Care, Genesys Telecommunications Labs

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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