Conference Presentation

Navigating the Project Metrics Menagerie: Learnings from the TSIA Project Performance Study

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For all of the justifiable buzz in the industry about what is new in tech services and about services transformation, technology professional services businesses remain heavily focused on driving better performance at the project level.  Project performance remains the most common denominator and the key determinant of overall PS financial performance.  Understanding this enduring concern for PS executives, TSIA puts a huge amount of effort into benchmarking PS project performance along dozens of measures.  The result of the recently completed TSIA 2012 Project Performance Study is an unprecedented repository of industry data about what drives better project outcomes:  financial performance, schedule performance, customer satisfaction performance and much more. Until now, this data set and all of its path-breaking findings have been available only to the study participants. If you want to be let in on the secrets, come to this session!

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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