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Conference Presentation

Navigating Industry Transformation: The Case of Zebra Technologies Professional Services

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Let’s face it … industry transformation is making life difficult for professional services leaders.  It’s hard enough to get professional services right when the puck is sitting stationary, right where it’s always been.  But when the puck is constantly moving, professional services ends up being the wagging tail to the industry’s dog.  Helping professional service leaders navigate changing industry conditions is what we in the TSIA professional service research practice do for a living.  Our general approach is to help you define a charter, baseline you against industry and peer practices and results, and then work with you to capitalize on opportunities and fill gaps so that you can best align to the organization to fulfill the defined charter.  In this session, join Bo DiMuccio, TSIA’s distinguished VP of professional service research and Emily Cates, VP of professional and learning services at Zebra Technologies to learn how TSIA and Zebra collaborated to define and implement a professional service charter and improvement roadmap specifically designed help Zebra's professional services be an industry change agent for the company overall.

Presented By:

Bo Di Muccio

Distinguished VP, Professional Services Research, TSIA

Emily Cates

VP, Professional & Learning Services, Zebra Technologies

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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