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Let’s face it … industry transformation is making life difficult for professional services leaders. It’s hard enough to get professional services right when the puck is sitting stationary, right where it’s always been. But when the puck is constantly moving, professional services ends up being the wagging tail to the industry’s dog. Helping professional service leaders navigate changing industry conditions is what we in the TSIA professional service research practice do for a living. Our general approach is to help you define a charter, baseline you against industry and peer practices and results, and then work with you to capitalize on opportunities and fill gaps so that you can best align to the organization to fulfill the defined charter. In this session, join Bo DiMuccio, TSIA’s distinguished VP of professional service research and Emily Cates, VP of professional and learning services at Zebra Technologies to learn how TSIA and Zebra collaborated to define and implement a professional service charter and improvement roadmap specifically designed help Zebra's professional services be an industry change agent for the company overall.
Distinguished VP, Professional Services Research, TSIA
VP, Professional & Learning Services, Zebra Technologies
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.