Conference Presentation

Moving to Outcome-Based Service Offerings

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Apptio has been using service packages for a year-and-a-half and has evolved to use-case-driven packages. In this session, the Global Delivery Practice team will describe the background and evolution of their service packages and the benefits they've seen during the process. Apptio is making the leap from a Level 2 supplier to a Level 3 supplier in the B4B Supplier Operating Model, providing outcome-based offerings to its customers. Join us to learn the lessons encountered on this journey!


Presented By:

Neal Mulnick

Sr. Product Manager, Apptio

Amy Westlake

Sr. Practice lead, Apptio

Ngoc Le

Practice Lead, Global Services, Apptio

Publish Date: October 20, 2015

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