Conference Presentation

Moving to Outcome-Based Service Offerings

This report is for Service Revenue Generation members only

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Apptio has been using service packages for a year-and-a-half and has evolved to use-case-driven packages. In this session, the Global Delivery Practice team will describe the background and evolution of their service packages and the benefits they've seen during the process. Apptio is making the leap from a Level 2 supplier to a Level 3 supplier in the B4B Supplier Operating Model, providing outcome-based offerings to its customers. Join us to learn the lessons encountered on this journey!


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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