Conference Presentation

Monetizing Customer Success Offerings and Delivering Success Plans

This report is for members only

Get Access to Member Content

Already a TSIA Member? Sign In.

Over the last two years, PTC has brought together all the post-sales organizations (Professional Services, Support Services, Education Services, Success Management and Renewal Sales) under one new organization with singular leadership called Customers Success. During this same time, we've developed a services subscription go-to-market strategy that brings together these different lines of businesses into one easy to buy offering called a Success Plan. Success Plans provide customers with access to Customer Success Managers (CSMs) and flexible Success Points that can be used to consume Prescriptive Paths made up of Rapid Outcomes and other adoption services that drive real business outcomes. During this session Mary-Beth Donovan, Vice President of Customer Success and John D'Addario, Director of Customer Success Portfolio will talk about how PTC monetized and delivers on Success Management through PTC's CARE Model (Close, Adopt, Renew and Expand).

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.