About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Research Polls
XaaS Speaking Engagements
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Expectations are rising beyond excellent customer service in case management (reactive support) to providing proactive support with an intuitive and personalized self-service website, invaluable community engagement connecting product experts and customers, and more quality in the shared knowledge base. If you're looking for a comprehensive and scalable approach to drive modern, proactive support through your customer success organization, join us to learn the critical ingredients that help close consumption gaps and build valuable customer relationships beyond case management.
Presented By:
Director, Customer Success Operations, JDA Software
Sr. Knowledge Manager, JDA Software
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor