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Conference Presentation

Modernized Support Means Powerful Self-Service and Community Engagement!

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Expectations are rising beyond excellent customer service in case management (reactive support) to providing proactive support with an intuitive and personalized self-service website, invaluable community engagement connecting product experts and customers, and more quality in the shared knowledge base. If you're looking for a comprehensive and scalable approach to drive modern, proactive support through your customer success organization, join us to learn the critical ingredients that help close consumption gaps and build valuable customer relationships beyond case management.

Presented By:

Christina Luna

Director, Customer Success Operations, JDA Software

Steve Harmon

Sr. Knowledge Manager, JDA Software

Publish Date: October 18, 2016

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Peg Rodarmel, SVP, Subscription Services, Infor

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