Conference Presentation

Modernized Service Ordering: Cisco Innovates the Customer Experience

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Cisco is making bold moves to provide breakthrough service delivery as we capitalize on technology and fuel our journey to become the #1 IT company. With a global installed base that has nearly doubled in size over the past 5 years, the ability of Cisco's Global Service Logistics and Operations (GSLO) organization to proactively engage our customers the right way the first time is a critical facet in transforming the customer experience. This session will share GSLO's award-winning program that has modernized legacy service ordering applications and empowered business users.

Cisco's award-winning approach leverages a flexible framework for continuous innovation in our problem detection and action strategy. This program helps our customers achieve their business outcomes--from timely introduction of new business offers, to reduced downtime and an improved cost of ownership--while optimizing GSLO service life cycle management and achieving ongoing cost savings and operational efficiencies. 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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