Conference Presentation

Modernized Service Ordering: Cisco Innovates the Customer Experience

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Cisco is making bold moves to provide breakthrough service delivery as we capitalize on technology and fuel our journey to become the #1 IT company. With a global installed base that has nearly doubled in size over the past 5 years, the ability of Cisco's Global Service Logistics and Operations (GSLO) organization to proactively engage our customers the right way the first time is a critical facet in transforming the customer experience. This session will share GSLO's award-winning program that has modernized legacy service ordering applications and empowered business users.

Cisco's award-winning approach leverages a flexible framework for continuous innovation in our problem detection and action strategy. This program helps our customers achieve their business outcomes--from timely introduction of new business offers, to reduced downtime and an improved cost of ownership--while optimizing GSLO service life cycle management and achieving ongoing cost savings and operational efficiencies. 

Presented By:

James Mendes

Business Operations Manager, Cisco Systems

Ruwani Biggers

Manager, Technical Services, Cisco Systems

Sirisha Alam

Business Operations Manager, Cisco Systems

Publish Date: October 19, 2016

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