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Most organizations “know” they need to improve their service experiences; however, the challenge is identifying what specific organizational practices need to change along the customer’s journey. With an effective customer journey map that aligns service and sales teams, organizations are able to make specific changes in their business processes, talent management, and technology that will propel them toward a sustainable customer service advantage.Join Karen Allinder, VP Customer Experience Solutions at Miller Heiman Group, to learn how to boost your organization’s customer experience success and gain actionable steps that will help your organization break down the silos.During the session, you will gain more information on:
Presented By:
Sr. Account Executive, Miller Heiman Group
VP, Customer Experience Solutions, Miller Heiman Group
VP Customer Support, Kongsberg Digital
Publish Date: May 9, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor