Most organizations “know” they need to improve their service experiences; however, the challenge is identifying what specific organizational practices need to change along the customer’s journey. With an effective customer journey map that aligns service and sales teams, organizations are able to make specific changes in their business processes, talent management, and technology that will propel them toward a sustainable customer service advantage.
Join Karen Allinder, VP Customer Experience Solutions at Miller Heiman Group, to learn how to boost your organization’s customer experience success and gain actionable steps that will help your organization break down the silos.
During the session, you will gain more information on:
- How organizational collaboration can positively impact your customer experience.
- How journey maps are key to eliminating silos
- Why a holistic approach is critical to customer experience success