Conference Presentation

Maximizing Revenue Opportunities by Bridging Services and Sales

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How can your company integrate service and sales to increase revenue?

Join us for a session packed with practical information on preparing your service department to up-sell, cross-sell and generate leads while retaining a customer-centric mindset.

Learn more about:

  • Customer: Constructing a customer-focused culture that achieves organizational objectives while delivering great customer experiences.
  • Culture: Developing essential competencies such as listening for the language of needs, questioning to clarify and develop issues, and a consultative mindset for prescriptive customer engagement.
  • Change: A simple equation to delve into your own unique environment and what it might take to expand your market potential.

 

Presented By:

Danielle Miller

Customer Success Strategist, Miller Heiman Group

Barbara Geraghty

Sales Performance Executive, Miller Heiman Group

Phill Rosenzweig

Sr. Account Executive, Miller Heiman Group

Publish Date: May 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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