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Prezi is a rapidly growing technology company with an innovative virtual whiteboard solution that transforms static presentations into engaging stories and its customer base is increasing by 1 million users each month. Prezi provides an excellent customer experience to their 21 million users by using their community to connect customers to each other for social and self-service support. Join Zoltan Radnai, Community Support Team Lead, to learn the amazing ROI they’re seeing from their community, how they’re measuring it, and how you can do the same. Don’t miss this opportunity to hear how Prezi leverages their community of 53,000 customers for self-service support, to identify and incentivize Champions for social support, and to gain better insight into their customers. Zoltan will talk about how Prezi integrates their community with their ticketing system and social channels to streamline the workflow for agents and provide a better experience for customers.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.