Conference Presentation

Maximize and Measure the ROI of Social Support with Customer Communities

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Prezi is a rapidly growing technology company with an innovative virtual whiteboard solution that transforms static presentations into engaging stories and its customer base is increasing by 1 million users each month. Prezi provides an excellent customer experience to their 21 million users by using their community to connect customers to each other for social and self-service support. Join Zoltan Radnai, Community Support Team Lead, to learn the amazing ROI they’re seeing from their community, how they’re measuring it, and how you can do the same. Don’t miss this opportunity to hear how Prezi leverages their community of 53,000 customers for self-service support, to identify and incentivize Champions for social support, and to gain better insight into their customers. Zoltan will talk about how Prezi integrates their community with their ticketing system and social channels to streamline the workflow for agents and provide a better experience for customers.

Presented By:

Azita Martin

VP of Marketing, Get Satisfaction

Zoltan Radnai

Sr. Community Manager, Prezi

Publish Date: May 7, 2013

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