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Delivering a great customer experience has become a key differentiator for successful business across all industries. As customer expectations continue to rise, services businesses need to stay hyper-diligent on delivering exceptional service, and not get distracted by outdated disparate systems, if they wish to remain competitive. Join Qualtrics and Mavenlink to learn more about the latest customer experience best practices, and hear how Qualtrics is leveraging technology to keep customer visibility top of mind. Attendees will learn about Qualtrics’ past challenges with access to data, staffing and capacity planning, and how they selected a modern technology partner to streamline resource management and enhance the customer experience.
Chief Client Officer, Mavenlink
Head of Service Operations & Product Management, Qualtrics
Publish Date: October 28, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.