Conference Presentation

Mavenlink Case Study | Technology’s Role in Delivering an Exceptional Customer Experience

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Delivering a great customer experience has become a key differentiator for successful business across all industries. As customer expectations continue to rise, services businesses need to stay hyper-diligent on delivering exceptional service, and not get distracted by outdated disparate systems, if they wish to remain competitive.  Join Qualtrics and Mavenlink to learn more about the latest customer experience best practices, and hear how Qualtrics is leveraging technology to keep customer visibility top of mind. Attendees will learn about Qualtrics’ past challenges with access to data, staffing and capacity planning, and how they selected a modern technology partner to streamline resource management and enhance the customer experience.  

Presented By:

Chris Scalia

Chief Client Officer, Mavenlink

Westin Hatch

Head of Service Operations & Product Management, Qualtrics

Publish Date: October 28, 2019

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