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As customers go through their journey with your technology and your company, customer success organizations continue to play a more pivotal role to ensure business outcomes and drive supplier goals of retention and expansion. Customer Success owns the burden of ensuring the promise of the technology is realized by your customers. Listen to Phil Nanus, TSIA VP of Customer Success, as he provides guidance based on research trends to help answer these top Customer Success questions:
VP Research, Customer Success, TSIA
Founder, Method Garage
Publish Date: October 23, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.