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Conference Presentation

Managed Services Maturity Models: What is Your Path? (sponsored by Contract Capital)

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Over the past eight years, TSIA has benchmarked over 135 managed services organizations in detail, collecting data on the organizational capabilities—people, processes, and technologies—that really move the needle on improving financial performance and operational excellence. The data has told us that success leaves clues—the differences between the “haves” and the “have nots.” No matter the size, age, or geographic location of the business, we’ve seen time and again that the “haves” ( the focused, “better run” businesses) produce better results than the “have-nots”. But just what does a better-run business look like? What are the capabilities that have the biggest impact on performance? How do you stack up against your peers in terms of capabilities and results? As Tony Robbins says, “Success leaves clues.” Let’s uncover those clues together and discuss how they can help inform your own Managed Services Maturity journey. Sponsored by Contract Capital.

Presented By:

Jeff Connolly

Sr. Director, Managed Services Research & Advisory, TSIA

Publish Date: May 5, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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