Conference Presentation

Making Outcomes Visible

This report is for Education Services members only

Get Access to Member Content

We all know metrics drive our business. Whether we need to understand potential business outcomes or costs involved with new endeavors, identifying key metrics and tracking them is crucial to determining success. But metrics can do more than tell us about our business, they can drive-up the value of education programs for the customer and for internal stakeholders. Using metrics and data visualization, ES can drive efficiencies in development, offering design, customer satisfaction and success. Attend this session to learn more about how making outcomes visible to customers reinforces their understanding of the value of education, and helps sell education services both inside and outside of the organization and the company.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.