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Tech Touch for digital customer success is an emerging scale strategy for customer success teams. VMware strategy targets the right experience to the right customer via a digital delivery experience, combined with a low-touch Customer Success (CS) coverage model. This session uncovers how developing the model requires a data-driven approach and extensive coordinated collaboration between Customer Success, CS Operations, Marketing, Product Management, Renewal Sales, Support, and IT. Learn all about VMWare’s outcomes, successes, and lessons learned on the journey to digital customer success in support of cloud, on-premise, and hybrid software environments.
Director, VMware Customer Success Innovation & Insight, VMware
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.