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Conference Presentation

Lowering Customer Effort

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How challenging is it for your customers to use your support services? Are you trying to delight them? Or, are you providing an efficient support experience? Have you unknowingly transferred your internal processes onto the customer experience? It's time to lean those interfaces in order to lower customer effort and increase satisfaction.

Presented By:

Chris Warticki

Global Customer Management, Oracle Corporation

Publish Date: October 21, 2015

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Peg Rodarmel, SVP, Subscription Services, Infor

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