Conference Presentation

Lowering Customer Effort

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

How challenging is it for your customers to use your support services? Are you trying to delight them? Or, are you providing an efficient support experience? Have you unknowingly transferred your internal processes onto the customer experience? It's time to lean those interfaces in order to lower customer effort and increase satisfaction.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.