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How challenging is it for your customers to use your support services? Are you trying to delight them? Or, are you providing an efficient support experience? Have you unknowingly transferred your internal processes onto the customer experience? It's time to lean those interfaces in order to lower customer effort and increase satisfaction.
Global Customer Management, Oracle Corporation
Publish Date: October 21, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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