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How challenging is it for your customers to use your support services? Are you trying to delight them? Or, are you providing an efficient support experience? Have you unknowingly transferred your internal processes onto the customer experience? It's time to lean those interfaces in order to lower customer effort and increase satisfaction.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.