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How do you build a workforce model that can get an A+ in today's business while building for tomorrow's business? Cisco Services has developed a flexible workforce model that not only grows the foundational competencies of our technical personnel (i.e., a support engineer's "major"), but now also includes a "minor" role element that allows the engineer to expand their reach and breadth, while tackling evolving business needs. Learn about a long-term talent strategy that embraces the growing importance of building and leveraging intellectual capital, while still solving the toughest technical problems and delivering Cisco's world class customer experience.
Presented By:
Senior Vice President, Cisco Services, Cisco Systems
Director, Technical Services, Cisco Systems
Publish Date: May 6, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor