Conference Presentation

Long-Term Talent Management: Workforce Evolution

This report is for Field Services members only

Get Access to Member Content

Already a TSIA Member? Sign In.

How do you build a workforce model that can get an A+ in today's business while building for tomorrow's business? Cisco Services has developed a flexible workforce model that not only grows the foundational competencies of our technical personnel (i.e., a support engineer's "major"), but now also includes a "minor" role element that allows the engineer to expand their reach and breadth, while tackling evolving business needs. Learn about a long-term talent strategy that embraces the growing importance of building and leveraging intellectual capital, while still solving the toughest technical problems and delivering Cisco's world class customer experience.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.
 

Technology Services Industry Association

The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.

 

Receive TSIA research, webinar invitations, and more.

 
© Technology Services Industry Association (TSIA). All rights reserved worldwide.