About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Offer Management
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
How do you build a workforce model that can get an A+ in today's business while building for tomorrow's business? Cisco Services has developed a flexible workforce model that not only grows the foundational competencies of our technical personnel (i.e., a support engineer's "major"), but now also includes a "minor" role element that allows the engineer to expand their reach and breadth, while tackling evolving business needs. Learn about a long-term talent strategy that embraces the growing importance of building and leveraging intellectual capital, while still solving the toughest technical problems and delivering Cisco's world class customer experience.
Presented By:
Senior Vice President, Cisco Services, Cisco Systems
Director, Technical Services, Cisco Systems
Publish Date: May 6, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor