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Conference Presentation

Long-Term Talent Management: Workforce Evolution

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How do you build a workforce model that can get an A+ in today's business while building for tomorrow's business? Cisco Services has developed a flexible workforce model that not only grows the foundational competencies of our technical personnel (i.e., a support engineer's "major"), but now also includes a "minor" role element that allows the engineer to expand their reach and breadth, while tackling evolving business needs. Learn about a long-term talent strategy that embraces the growing importance of building and leveraging intellectual capital, while still solving the toughest technical problems and delivering Cisco's world class customer experience.

Presented By:

Ana Pinczuk

Senior Vice President, Cisco Services, Cisco Systems

Jami Stewart

Director, Technical Services, Cisco Systems

Publish Date: May 6, 2013

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