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How do you build a workforce model that can get an A+ in today's business while building for tomorrow's business? Cisco Services has developed a flexible workforce model that not only grows the foundational competencies of our technical personnel (i.e., a support engineer's "major"), but now also includes a "minor" role element that allows the engineer to expand their reach and breadth, while tackling evolving business needs. Learn about a long-term talent strategy that embraces the growing importance of building and leveraging intellectual capital, while still solving the toughest technical problems and delivering Cisco's world class customer experience.
Presented By:
Senior Vice President, Cisco Services, Cisco Systems
Director, Technical Services, Cisco Systems
Publish Date: May 6, 2013
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