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Let's face it — the job of the support professional is never easy. They are on the front lines of customer success — and often take the brunt if everything doesn't go perfectly. Supporting today's customer means keeping up with their ever-changing needs and rising expectations. They've come to expect a support experience that is as fast and easy as "Asking Alexa" and as personalized as if you've known them your whole life. For a lot of support teams, this can feel insurmountable — but it may just be about hitting refresh on current processes and technologies. In this session, LogMeIn along with customer, Motorola, will discuss the future of the support center, share ideas on how cutting-edge technology can dramatically improve both the customer and agent experience, and show how this shift has opened up opportunities for Motorola to change the way their agents work and the role of the support center all together.
Head of Products, Support Solutions, LogMeIn
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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