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Today’s consumer expects a level of service beyond what organizations have been tasked with in the past. They want the right information, right away, no matter where they’re seeking answers. In order to meet these expectations, companies must balance their support costs while still resolving customer issues quickly and improving service quality over time. One common area of focus is deflection and reducing the number of low value or repetitive inquiries agents receive. Come hear how Bold360 is helping companies deliver better and more consistent customer and agent experiences seamlessly across both AI and agent-based interactions. It’s time to reduce the burden on live agents and drive efficiency in the contact center!
Solutions Consultant, Bold360, LogMeIn
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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