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The Digital Transformation is making waves across all industries. Businesses must not only embrace it, they must get in front of it or risk being left behind. Forward-thinking strategies are mandated from the organizations chartered with delivering IT resources. Hitachi Data Systems (HDS) has made swift changes to its Customer Services and Support model to address these evolving needs and deliver new business-outcome-driven services sought after by today’s customers. Understanding these dynamic trends will help organizations define what they are delivering to customers in terms of the value it provides to the business.
In this session, you’ll learn about the real-world measures HDS has taken to transform and deliver higher value to customers with new capabilities in the following areas:
Global Head, Field Customer Service & Support, Hitachi Data Systems
Publish Date: October 18, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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