Conference Presentation

Leveraging Performance Development Cycle to Enhance the Customer Experience

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Daktronics vision for employee engagement and development is long-term mutual prosperity: a decades-long engagement that furthers Daktronics shared vision and employees' individual visions of financial and non-financial success. Their strategy for engaging and developing employees follows the Kolb learning model: Learning is through reflection on doing. Daktronics accelerates this learning through frequent and focused supervisor-employee conversations. Their performance-development cycle is a set of scheduled supervisor-employee conversations, designed to support short-term to longer-term reflection and planning toward long-term mutual prosperity. The performance-development cycle includes four types of conversations: 1:1s, reflect and plans, career, and compensation. Daktronics has uses these tools to develop and build skills that provide customers with experiences that are differentiators from competition.

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