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As services organizations in technology companies look to move beyond being product extenders to become solution providers and mature as B4B providers, the existence of an effective skills inventory becomes more of a strategic requirement. Skills inventories, if leveraged at all, are most commonly used to support resource staffing decisions. More and more, skills information needs to be part of the forecasting, capacity planning, and employee development processes. Despite its importance, organizations often fall short in designing, building, maintaining, and leveraging their skills database and information.
Come to this session to learn how EMC is transforming and innovating in its use of skills information to support the strategic and operational objectives of its services organization. The presenters will review and discuss how the skills information is defined and structured, and the processes by which it is maintained. The presenters will then describe how the skills information is leveraged for more efficient resource staffing, capacity planning, and new service offering introductions.
This session will elaborate on practices and processes that were implemented, the lessons learned, and some of the barriers or challenges to overcome. More importantly, this session will help you understand the impact skills information can have on the business.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.