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Conference Presentation

Leveraging Benchmarking to Drive Adoption and Uncover Expansion Opportunities

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This session will focus on how Lithium’s Customer Success team has developed a solution benchmarking program to improve engagement from their customers and provide a qualitative and actionable success framework achieving the following objectives:

  • Expose Lithium’s unique insights and value add to their customer base
  • Create a dialogue around how customers could better utilize and adopt to their current solution portfolio
  • Introduce customers to new value-add solutions or services which will directly improve key performance indicators


Presented By:

Rachel Barger

GM EMEA and Global Head, Customer Success, Lithium Technologies

Tyrone Parker

Senior Director, New Business Development and Strategy, Pitney Bowes

Publish Date: May 6, 2016

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