Conference Presentation

Leveraging Benchmarking to Drive Adoption and Uncover Expansion Opportunities

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This session will focus on how Lithium’s Customer Success team has developed a solution benchmarking program to improve engagement from their customers and provide a qualitative and actionable success framework achieving the following objectives:

  • Expose Lithium’s unique insights and value add to their customer base
  • Create a dialogue around how customers could better utilize and adopt to their current solution portfolio
  • Introduce customers to new value-add solutions or services which will directly improve key performance indicators

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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