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Building a Customer Success organization from scratch is no easy feat. Even when leveraging an experienced and knowledgeable partner, there are bound to be stumbles along the way to creating a strong, mature organization. Presented by Megan Macaluso (VP of Strategic Development at ESG) and Carlos Quezada (Head of Customer Success at Aruba, a Hewlett Packard Enterprise company), this session will help Customer Success leaders who are still early in their Customer Success maturity walk their path effectively and efficiently. Megan and Carlos will share lessons learned during the first year of working together to build and grow the Customer Success practice at Aruba. They will cover the strategies and tactics that worked great, and those that have required some tweaking over the course of the partnership, and how those lessons can apply to any developing Customer Success organization.
VP, Strategic Development, ESG
Head of Customer Success, Aruba Networks
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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