We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Lessons Learned: Leveraging a Partner to Build a Customer Success Organization

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Building a Customer Success organization from scratch is no easy feat. Even when leveraging an experienced and knowledgeable partner, there are bound to be stumbles along the way to creating a strong, mature organization.  Presented by Megan Macaluso (VP of Strategic Development at ESG) and Carlos Quezada (Head of Customer Success at Aruba, a Hewlett Packard Enterprise company), this session will help Customer Success leaders who are still early in their Customer Success maturity walk their path effectively and efficiently. Megan and Carlos will share lessons learned during the first year of working together to build and grow the Customer Success practice at Aruba. They will cover the strategies and tactics that worked great, and those that have required some tweaking over the course of the partnership, and how those lessons can apply to any developing Customer Success organization. 

Presented By:

Megan Macaluso

VP, Strategic Development, ESG

Carlos Quezada

Head of Customer Success, Aruba Networks

Publish Date: October 23, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.