Conference Presentation

Lessons Learned: Leveraging a Partner to Build a Customer Success Organization

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Building a Customer Success organization from scratch is no easy feat. Even when leveraging an experienced and knowledgeable partner, there are bound to be stumbles along the way to creating a strong, mature organization.  Presented by Megan Macaluso (VP of Strategic Development at ESG) and Carlos Quezada (Head of Customer Success at Aruba, a Hewlett Packard Enterprise company), this session will help Customer Success leaders who are still early in their Customer Success maturity walk their path effectively and efficiently. Megan and Carlos will share lessons learned during the first year of working together to build and grow the Customer Success practice at Aruba. They will cover the strategies and tactics that worked great, and those that have required some tweaking over the course of the partnership, and how those lessons can apply to any developing Customer Success organization. 

Presented By:

Megan Macaluso

VP, Strategic Development, ESG

Carlos Quezada

Head of Customer Success, Aruba Networks

Publish Date: October 23, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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