Conference Presentation

Learning Subscription Renewal: There Are No Silver Bullets

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We’ve likely all used or heard the term “there are no silver bullets,” alluding to the fact that there is no quick fix to most problems. This figurative use derives from the use of actual silver bullets and the widespread folk belief that they were the only way of killing werewolves or other supernatural beings. Customer training organizations aren’t killing werewolves or other supernatural beings, but they are trying to conquer something just as ominous: content consumption and learning subscription renewal. This presentation will discuss findings from the recent Education Services Consumption and Subscription Survey. Data from the survey reveals that a whopping 72% of education organizations DO NOT have a formal subscription renewal strategy. Perhaps doing something as simple as creating a renewal strategy gives substance to that elusive silver bullet? Learn practical guidelines and best practices that every education organization can employ to help slay the consumption and renewal dragons.

Presented By:

Maria Manning-Chapman

VP, Education Services Research, TSIA

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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