Conference Presentation

Leaders In Action: Development of a Best Practices Program for Support Managers

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Pitney Bowes CEO has stated publicly that building a high-performance culture is a top priority. What does this mean in the context of a Technical Support group? Hear about how Pitney Bowes Software Support group developed a program to give Support Managers globally a consistent understanding of company processes & procedures equipping them with skills and resources necessary to drive the best from their teams. An important outcome has been the creation of a shared & consistent approach to core HR processes such as definition of Personal Development Plans, Recruitment & Review processes. At the same time this program has helped to build a Manager community to share knowledge, experience and best practice across Region & country boundaries.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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