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Conference Presentation

Leaders In Action: Development of a Best Practices Program for Support Managers

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Pitney Bowes CEO has stated publicly that building a high-performance culture is a top priority. What does this mean in the context of a Technical Support group? Hear about how Pitney Bowes Software Support group developed a program to give Support Managers globally a consistent understanding of company processes & procedures equipping them with skills and resources necessary to drive the best from their teams. An important outcome has been the creation of a shared & consistent approach to core HR processes such as definition of Personal Development Plans, Recruitment & Review processes. At the same time this program has helped to build a Manager community to share knowledge, experience and best practice across Region & country boundaries.

Presented By:

Ashley Crane

Regional Director, Software Support, Pitney Bowes

Michael McLasky

Regional Director, Software Support, Pitney Bowes

Publish Date: May 3, 2017

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