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IT skills gaps are a concern and risk for our clients, and this is likely to continue as technologies become more complex. As Education Services providers, we know that training is critical to closing these gaps and delivering value to our customers. An ongoing challenge is helping our sales colleagues understand this. At VMware, we have introduced a Knowledge Skills Assessment (KSA) tool that has not only helped our customers identify knowledge gaps, but has increased Education attach at the same time. We will walk you through how we developed the KSA and share samples of customer deliverables. We'll also highlight recent customer wins showcasing how the KSA has helped drive Education sales and product adoption.
Senior Director of America's Sales & Delivery, VMware
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.