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Whether services success is more for you about profitable engagements or customer delight, it’s likely that any underperformance has a lot to do with your organization’s inability to make good, quick decisions. According to the Standish Group, taking too much time to make a decision is the primary factor in project failure and budget overrun, but slow decisions and process bottlenecks are also the major driver of operational chaos and poor results in a services organization. Why does it sometimes take weeks to get some invoices out? Why does recruitment often start too late? How come the project started later than planned? How can we stop sales selling projects we can’t deliver? These issues indicate the existence of decision latency and process bottlenecks. Sarah Edwards, MD at Kimble, and Marc Lacroix, Partner at RTM Consulting, will use their experience of leading and helping professional services organizations to diagnose the underlying causes of these bottlenecks and provide practical recommendations on how they can be alleviated.
Managing Partner, RTM Consulting
Managing Director, Kimble Applications
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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