Conference Presentation

Kimble Applications Case Study | How to Smash the Bottlenecks that Prevent Services Success

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Whether services success is more for you about profitable engagements or customer delight, it’s likely that any underperformance has a lot to do with your organization’s inability to make good, quick decisions. According to the Standish Group, taking too much time to make a decision is the primary factor in project failure and budget overrun, but slow decisions and process bottlenecks are also the major driver of operational chaos and poor results in a services organization. Why does it sometimes take weeks to get some invoices out? Why does recruitment often start too late? How come the project started later than planned? How can we stop sales selling projects we can’t deliver? These issues indicate the existence of decision latency and process bottlenecks. Sarah Edwards, MD at Kimble, and Marc Lacroix, Partner at RTM Consulting, will use their experience of leading and helping professional services organizations to diagnose the underlying causes of these bottlenecks and provide practical recommendations on how they can be alleviated.

Presented By:

Marc Lacroix

Managing Partner, RTM Consulting

Sarah Edwards

Managing Director, Kimble Applications

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.