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Conference Presentation

Kimble Applications Case Study: From Knee-Jerk to Strategic Decisions: KPIs v Trends

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Many PS organizations have put considerable effort into defining a strong set of KPIs. People across the organization are encouraged to make decisions based on these indicators. But these decisions can be flawed because people tend to over-react to short-term data points—they jump to conclusions based on points, not patterns. As Hockey superstar Wayne Gretzky said "[...]you need to skate to where the puck is going to be, not where it has been." How do we improve performance and forecast predictability by looking at trends? How do we filter the signal from the noise? This session seeks to provide the answers. We will also demonstrate how you can leverage advanced diagnostics technology. Drawing upon the experience of growing and advising a wide variety of PS organizations, we will provide practical tips on how to diagnose performance trends and make decisions that get you to where you need to be.

Presented By:

Mark Robinson

Co-Founder and CMO, Kimble Applications

Publish Date: October 17, 2018

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