Conference Presentation

Keynote: State of the Industry: Outcome Engineering

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This Service Insight provides a framework TSIA members can use to move the concept of outcome engineering forward in their companies. It helps answer the following questions:

  • How can we identify the specific business outcomes we can help our customers achieve?
  • How can we identify all the activities required to achieve target outcomes?
  • How can we ensure customers do their part in achieving target outcomes?
  • How do we scale outcome offers?
  • How can we assess our ability to conduct outcome engineering?

 

Presented By:

Thomas Lah

Executive Director, TSIA

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.