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Conference Presentation

Keynote: One Customer Experience: The Handshake Between Services and Product

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A great user experience isn't enough to deliver customer satisfaction anymore. Solutions and relationships have become so complex and far reaching, that failure to adopt is not an option. Customers need to see specific outcomes and solutions providers have to establish a deeper handshake across functions to take advantage of every customer touchpoint that contributes to defining and delivering on that outcome. HubSpot is known for delivering an exceptional user experience, but under the hood is fast growing services organizations that coordinates with product to drive adoption, expansion, and renewal. Get insight on the next generation handshake needed between product and services to craft the complete customer experience, one that delivers meaningful outcomes in unison.

Presented By:

Christopher O'Donnell

VP, Product Management, HubSpot

Publish Date: October 27, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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