We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Keynote - Hit Refresh: Microsoft's Journey to Unlock the Power of Customer Outcomes

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Big tech companies have spent years catering to IT audiences to win accounts and keep customers happy. Yet, more and more, the buying power is shifting to Business Decision Makers - the likes of sales, finance, and HR leaders. The challenge is many companies are struggling with how to engage and talk to these "new" audiences, in compelling terms that drive real, meaningful business results. The key to winning the hearts and minds of BDMs is not as complicated as it seems. By shifting to an outcome-selling based approach, companies can increase their relevancy to their customers, driving greater top line growth and share of market. The trick is making common sense, common practice--and overcoming years of hard-wired business practice. Join Ashley Haynes-Gaspar as she shares the journey that Microsoft is on to drive a "customer outcome" mindset, skills, and capabilities at every level of the organization. This Keynote is sponsored by Gainsight.

Presented By:

Ashley Haynes-Gaspar

General Manager, US Business Applications, Microsoft

Publish Date: October 19, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.