Conference Presentation

Keynote | Digital Transformation: Don’t Forget the People

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While many companies are undergoing a digital transformation, their strategies don’t always go beyond technology. They often focus on how technology can fit into existing processes and create operational and cost efficiencies while missing the opportunity to truly transform their service to customers.  Aileen Allkins will share how Microsoft Customer Service & Support evolved from a technical approach to digital transformation to taking a customer-centric and people-based approach, leveraging the strength of their people to accelerate their digital support transformation.

Presented By:

Aileen Allkins

Corporate VP, Customer Service and Support, Microsoft

Publish Date: May 7, 2019

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