Conference Presentation

Keynote: Customer Success: The Strategic, Financial and Organizational Journey

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Ever wonder how one of the world's most innovative companies tackles the critical function of Customer Success? In this 30-minute keynote, Maria Martinez, Salesforce's President of Global Customer Success, will share her company's journey into becoming a customer company.

Hear about Salesforce's 17-year evolution in the cloud and how its core value of customer success defines the business model and strategy fueling the company's unprecedented growth. Maria will share Salesforce's unique story and address your top-of-mind challenges around organizational structure, alignment and customer ownership.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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