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The changing demands of success for technology providers are putting significant pressure on traditional organizational structures. In this session, Thomas Lah, the Executive Director of TSIA, will virtually sit down with the Anand Eswaran, President and COO of RingCentral, to discuss how XaaS models will require mapping and connecting your organization to the customer journey. This shift will drive a significant evolution of how we connect data, processes, and structures together to drive customer value. Thomas and Anand will also explore what the new truly optimized models will look like and Anand will provide his view on how executive teams can start the journey to optimize their organizational structure for the XaaS economy. This session will include an opportunity for attendees to participate in polls and Q&A.
Executive Director and EVP, TSIA
President and Chief Operating Officer, Ring Central
Publish Date: May 5, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.