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Conference Presentation

Keynote | A Fireside Chat: Why Connecting the Customer Journey to Your Organization Will Drive Change

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The changing demands of success for technology providers are putting significant pressure on traditional organizational structures. In this session, Thomas Lah, the Executive Director of TSIA, will virtually sit down with the Anand Eswaran, President and COO of RingCentral, to discuss how XaaS models will require mapping and connecting your organization to the customer journey. This shift will drive a significant evolution of how we connect data, processes, and structures together to drive customer value. Thomas and Anand will also explore what the new truly optimized models will look like and Anand will provide his view on how executive teams can start the journey to optimize their organizational structure for the XaaS economy. This session will include an opportunity for attendees to participate in polls and Q&A.

Presented By:

Thomas Lah

Executive Director and EVP, TSIA

Anand Eswaran

President and Chief Operating Officer, Ring Central

Publish Date: May 5, 2021

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