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Conference Presentation

Keynote | A Conversation with Jim Roth: Transformative Customer Service Requires New Ways of Thinking (sponsored by Financial

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A Conversation with Jim Roth: Transformative Customer Service Requires New Ways of Thinking This year has ushered in a lot of unexpected change in our world. With change comes an opportunity for Support and Service Leaders to reimagine traditional ways of thinking. Join Thomas Lah, Executive Director of TSIA, as he hosts an exclusive conversation with Jim Roth, EVP, Salesforce Support, to discuss the future of work, how to accelerate your service transformation, and the continued importance of user-centricity. Make sure to tune in live as these leaders will save time at the end for audience Q&A.

Tracks: Customer Success, Education Services , Expand Selling , Field Services, Keynote, Managed Services, Professional Services, Service Revenue Generation, Subscription Sales, Support Services, XaaS Channel Optimization, XaaS Product Management

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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