Conference Presentation

Key Criteria for Selecting a PSA Solution

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Professional Services Automation (PSA) is one of the hottest technology areas today, with more than half of TSIA's professional services members shopping for a solution. Including modules for resource management, project management and accounting management, PSA is a critical component for companies looking to increase utilization rates and rate realization, all the while ensuring that customers are satisfied with the services they receive. With more service organizations consolidating, PSA is now a top technology inquiry topic from TSIA members across professional services, education services, managed services and more, second only to CRM. When shopping for PSA, companies must pay close attention to integration with CRM and ERP to automate quote-to-cash, and consider emerging functionality such as mobility and analytics, which helps differentiate players. In this workout session, you will hear from expert panelists, including TSIA members and partners, about top selection critieria to consider when shopping for PSA. Following these brief opening statements, the session will be an open forum for you to ask the experts your toughest questions on selecting, implementing, integrating, adopting, and calculating the ROI for PSA.

Presented By:

John Ragsdale

VP, Technology and Social Research, TSIA

Al Gray

Vice President, Engineering Information, Bentley Systems

Keith Drab

Solutions Architect, Changepoint

Publish Date: May 5, 2014

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Peg Rodarmel, SVP, Subscription Services, Infor

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