Conference Presentation

Key Criteria for Selecting a PSA Solution

This report is for Professional Services members only

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Professional Services Automation (PSA) is one of the hottest technology areas today, with more than half of TSIA's professional services members shopping for a solution. Including modules for resource management, project management and accounting management, PSA is a critical component for companies looking to increase utilization rates and rate realization, all the while ensuring that customers are satisfied with the services they receive. With more service organizations consolidating, PSA is now a top technology inquiry topic from TSIA members across professional services, education services, managed services and more, second only to CRM. When shopping for PSA, companies must pay close attention to integration with CRM and ERP to automate quote-to-cash, and consider emerging functionality such as mobility and analytics, which helps differentiate players. In this workout session, you will hear from expert panelists, including TSIA members and partners, about top selection critieria to consider when shopping for PSA. Following these brief opening statements, the session will be an open forum for you to ask the experts your toughest questions on selecting, implementing, integrating, adopting, and calculating the ROI for PSA.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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